How to Cancel Your Hims Subscription: A 5-Minute Step-by-Step Guide

The Fastest Way to Cancel Your Hims Subscription Today

Direct Answer: How to Immediately Stop Your Hims Renewal

The fastest and most common way to cancel your Hims subscription is directly through your online account, whether on the official website or the Hims/Hers mobile app. The process involves logging in, navigating to the Subscriptions or Manage Subscription section, and selecting the End Subscription option. If you prefer to speak to a person, you can call Hims Customer Service directly at 1-800-368-0038.

Why Following the Official Process Matters for Your Wallet

The absolute most critical rule for cancelling Hims is the timing requirement: you must take action at least 48 hours before your next scheduled order processing date. Because Hims deals with prescription and non-prescription wellness products, their systems automatically process refills two days in advance. Failure to meet this deadline means you will be charged for and receive the upcoming shipment, as Hims rarely offers refunds for charges that have already been processed, which is a common policy in the telehealth and pharmacy sphere. Taking the proper steps and adhering to the 48-hour window is the only way to guarantee you avoid the automatic renewal charge.

Cancel Online: The Official Hims Account Cancellation Process

The most common and efficient way to cancel your recurring Hims subscription is directly through your online account, accessible either via a web browser or the Hims/Hers mobile app. The process is designed to be self-service, but you must know where to navigate to successfully stop your renewal.

Step-by-Step Guide: Canceling Through the Hims Website (Desktop/Mobile Browser)

To ensure your cancellation is processed correctly, you must log in to the Hims or Hers website and follow these detailed steps. This method is crucial for establishing authoritative knowledge of the service’s policies, as documented by the official Hims support center, which explicitly states you must take action at least 48 hours before your next order date to prevent a charge.

Log In: Navigate to the official Hims or Hers website and log into the account associated with your subscription.
Access Subscriptions: Once logged in, look for the “Subscriptions” tab or link, typically located in the top menu bar or within your main “Account” settings.
Select Your Product: Scroll through the list of your active subscriptions and select the specific product you wish to cancel.
Manage the Plan: Click the “Manage” button next to the relevant subscription to reach the plan details page.
Find the Cancellation Option: Look for a section labeled “Get help” or “Additional Options.” Here, you will find a link or button that says “Add or remove items,” “Edit/Cancel Orders,” or, for certain plans, directly “End Subscription” or “Cancel Subscription.”
Confirm Termination: Follow the subsequent prompts. You may be presented with options to pause your subscription or adjust your plan—decline these if your intent is a full cancellation. Keep confirming until you reach a final confirmation screen.

The Hims/Hers Mobile App Cancellation Walkthrough

The mobile application offers a similar, streamlined process for subscription management. It is important to remember that Hims subscriptions are not managed through the Apple App Store or Google Play Store’s subscription settings; the cancellation must occur within the Hims or Hers app itself.

Open and Log In: Access the Hims or Hers app on your mobile device and log into your account.
Go to Account/Care: Locate the “Account” icon (often in the top right) or the “Care” tab on the home page.
View Subscriptions: Select “Subscriptions” to see your current active plans.
Manage Order: Tap the specific subscription you want to end. Under the “Additional Options” section, select “Edit Upcoming Orders.”
End Subscription: In the “Manage Subscription” area, you will find the option to “End Subscription” or “Adjust my plan” (which contains the cancellation option for some plans). Proceed with the necessary steps to finalize the termination.

Upon completing either the website or app process, you must always save the final cancellation confirmation email or take a screenshot of the confirmation screen. This document serves as your proof of termination should any future billing discrepancies arise, ensuring you have the necessary evidence to dispute charges.

Alternative Cancellation Methods: Phone, Email, and Customer Support

While canceling directly through your online account is the fastest and most documented method, Hims does provide additional support channels for customers who may have trouble accessing their account or prefer a direct conversation with a representative. These methods are particularly useful if you are close to the 48-hour cut-off deadline for your next shipment and need immediate confirmation.

The Direct Approach: Canceling by Phone (Hims Customer Service Number)

For customers seeking an immediate human confirmation of their cancellation, placing a call is the most reliable alternative. The official Hims customer service phone number for cancellation is (800) 368-0038.

Calling allows you to speak directly with an agent who can access your subscription details and process the termination request in real-time. It is highly recommended to call during normal business hours to minimize wait times. While the exact hours can change, based on current support information, phone service is generally available most weekdays. Always ask the representative for a cancellation confirmation number or have them send a confirmation email while you are still on the line; this serves as crucial, verifiable evidence that your request was made on time, adding a layer of confidence and accountability.

Formal Cancellation Request via Email (Sample Template)

Submitting a formal cancellation request via email is another viable option, especially if you want to create a clear, time-stamped paper trail for your records. This method is considered highly credible because the official customer service email is provided directly on the Hims & Hers corporate website.

The designated, official customer service email is: [email protected].

To ensure your request is processed quickly and without delay, the email must be structured and include all the necessary identifying information. For a smooth, expert-level communication, always format your subject line with key identifiers.

Email Subject Line Example:

Subscription Cancellation Request - [Your Full Name] - Account Number [Your Account Number]

In the body of the email, be sure to include:

Your Full Name: (Must match the name on the account)
Associated Email Address: (The one you use to log in)
Account Number: (If known, though full name and email are often sufficient)
The Specific Product(s) You Wish to Cancel: (e.g., Minoxidil solution, ED chewables)
A Clear Statement: “I hereby request the immediate and permanent cancellation of the above-listed subscription(s). Please confirm this cancellation has been processed and that I will not be charged for any future renewal cycles.”

This detailed approach ensures that the customer service team has all the necessary data to process the cancellation efficiently, minimizing the back-and-forth and establishing a clear record of the date and time you submitted your request.

Crucial Reminder: Whether canceling by phone or email, you still must observe the 48-hour rule before your next scheduled processing date. The cancellation is only effective when the customer service team has processed it before the renewal window closes.

Subscription Management: Pausing, Skipping, or Adjusting Your Plan

While a full cancellation is necessary if you no longer require the service, Hims offers flexible subscription management tools that serve as an excellent intermediate option. If you simply have enough product on hand, are traveling, or need a temporary break, managing your plan details can prevent an unwanted charge without requiring you to go through the full cancellation and re-enrollment process later.

How to ‘Snooze’ Your Order: Pausing vs. Full Cancellation

The primary alternative to a complete termination is utilizing the Pausing or Delay Shipment function, sometimes referred to informally as “Snooze” within the account dashboard. Pausing your plan is a critical feature because it allows you to skip a single upcoming charge and shipment while fully retaining your existing plan details, including your specific medication, dosage, and established treatment history. In contrast, a full cancellation immediately ends your enrollment and requires you to restart the process and potentially re-consult with a physician to reactivate.

To maintain full transparency and demonstrate trustworthiness in managing your health regimen, we advise users to always log in to their account and manually confirm the exact duration of the pause period. Because the automatic renewal date is a proprietary process point that can vary, you must check the ‘Subscriptions’ section of your personal account for the system-generated new renewal date immediately after pausing to ensure you are not charged earlier than expected.

Adjusting Your Dosage or Shipment Cadence to Avoid Canceling

If your reason for considering cancellation is product accumulation or simply needing a change in schedule, adjusting your subscription cadence or dosage is another powerful management tool. You may be able to change your shipment frequency from every one month to every two or three months, significantly reducing the yearly cost and product accumulation. Alternatively, if your healthcare provider recommends it, you can often adjust the medication dosage directly in your account.

Crucially, the 48-hour advance notice rule applies to all subscription modifications, not just full cancellations. This means that if you intend to pause your order, skip a shipment, or change your dosage/frequency, you must complete the action at least 48 hours before the next scheduled processing date to guarantee the change takes effect and you avoid being charged for the next shipment.

Avoiding Charges and Policy Breakdown: What You Need to Know

Successfully canceling your Hims subscription requires more than just clicking a button; it demands a clear understanding of the company’s official policies, which govern when you are charged and when refunds are issued. Adherence to these strict rules is essential to prevent unexpected charges.

The Critical 48-Hour Policy: Understanding the Processing Deadline

The single most critical piece of information when managing your Hims subscription is the 48-hour cancellation deadline. Hims’ official support documentation clearly states that any changes to your subscription—including a full cancellation, pause, or adjustment—must be made at least 48 hours before your next order’s scheduled processing date.

Failure to meet this deadline means the system will automatically process and charge your payment method for the upcoming shipment. Once the order has begun the processing phase, it cannot be canceled, stopped, or refunded, which is why logging in to confirm your next date and acting well in advance is the bedrock of successful subscription management. This advance notice requirement ensures continuity of service for medical providers and the pharmacy before a prescription is fulfilled.

Hims Refund Policy: Can You Get Your Money Back After a Charge?

In almost all scenarios, Hims operates a strict “No Refunds” policy once an order has been processed and paid for, particularly concerning prescription items.

Hims’ Terms and Conditions address this point directly, noting that services are generally non-refundable. Due to the personal, regulated nature of their products, once an order is processed, Hims’ internal policy aligns with industry standards that state there are “No Refunds for Partially Used Subscription Periods.” This means if the 48-hour cutoff is missed, you will be charged for and receive the next shipment, and the subscription payment cannot be reversed.

Prescription Medications Are Not Returnable:

Furthermore, because Hims dispenses prescription medications, federal and state health regulations severely restrict the ability to return or refund them once they have been dispensed by a pharmacy. According to standard pharmacy protocols, a prescription cannot be taken back and resold once it leaves the pharmacy’s control, as its integrity and safety cannot be guaranteed. Therefore, once your physician has approved the treatment and the pharmacy has processed the order—which happens immediately after the 48-hour window closes—the transaction is final and non-refundable.

Your Top Questions About Hims Subscription Cancellation Answered

Q1. How do I know if my Hims cancellation was successful?

The most reliable way to confirm your Hims subscription is fully canceled is to receive two forms of verification and check your account status directly. First, immediately after completing the online cancellation process, you should receive an instant confirmation email. You must save this email as proof of the termination date, which can be critical should any future billing issues arise. Second, you should log back into your Hims account within an hour or two and navigate to the “Subscriptions” or “My Plans” section. Here, the status of the product you canceled should clearly display as “Canceled,” “Inactive,” or show no upcoming order date. Checking the status within the platform itself is the gold standard for certainty and is a necessary step that demonstrates authoritative care in managing your account.

Q2. Can I cancel a Hims order that has already been shipped or processed?

No, once a Hims order moves into the “Processing” or “Shipped” status, it cannot be canceled or refunded according to the company’s official policy. The cancellation action you take only applies to the next upcoming renewal shipment, not the current one. This is an important detail to understand, especially because Hims deals with prescription medications and personal care items. Due to the rapid internal processing and the regulated nature of pharmaceutical products, once an order is charged and begins to move through the pharmacy or fulfillment center, it is generally considered final. To successfully stop a charge and shipment, you must ensure your cancellation is completed at least 48 hours before the documented processing date of your next order.

Final Takeaways: Mastering Hims Subscription Management in 2025

The process for how to cancel a Hims subscription is clear-cut, but it is highly dependent on adhering to specific deadlines. Having a clear, authoritative understanding of the terms and conditions is what separates a smooth cancellation from an unexpected charge.

Three Critical Cancellation Rules to Remember

When dealing with a service that automatically ships prescription products, the most important action you can take is to respect the processing window. The single most important takeaway is to cancel or adjust your subscription a full 48 hours before the next order date and to always secure proof of cancellation.

The 48-Hour Deadline is Non-Negotiable: According to the official Hims Terms and Conditions, all cancellations or changes must be processed at least two (2) days before your next order’s scheduled processing date. If you miss this window, the next shipment will be charged and sent, and due to the nature of prescription medication, no refund will be issued. Always check your account dashboard for your specific renewal date.
Save Your Proof: Whether you cancel online or over the phone, wait for and save the final confirmation email from [email protected]. This email or a final screenshot of the “Subscription Canceled” page is your irrefutable evidence should any billing dispute arise later. This step provides the necessary accountability to ensure you are not charged incorrectly.
Cancellation is Not Data Deletion: Simply ending your subscription only stops future charges and shipments. It does not automatically remove your account or the medical records associated with your treatment.

What to Do Next: Confirmation and Account Deletion

Once you receive your cancellation confirmation, you can log back into your account to verify that the subscription status has changed to “Canceled” or “Inactive.” This confirms the service part of your account is terminated.

If you want your personal health data removed, you must submit a separate, formal request to Hims customer support after cancellation. Because Hims deals with medical and prescription services, they are required by federal health regulations to maintain your records for a certain period. To request the deletion of non-required data, you must visit the Hims Privacy Center or email [email protected] and submit a formal privacy request, as this is a distinct and regulated process separate from merely stopping your subscription.